Privacy policy

Information we collect

We collect information needed to create and operate your account, including your name, contact details, vehicle details, support requests, and communications with us.

Location information is collected only when you grant location permission and is used to find suitable nearby assistance and to support an active request.

• Account and contact information
• Vehicle and service-request details
• Precise or approximate location while using location-based features
• Device, app, and transaction information needed for security and support

How we use information

We use information to provide roadside assistance, connect customers with eligible providers, manage bookings and payments, maintain safety, and improve the reliability of the service.

When we share information

We share only the information necessary for a provider to respond to a request, such as your contact details, request details, vehicle information, and relevant location. We may also share information with payment, hosting, analytics, and support partners that process information on our behalf.

• We do not sell personal information.
• We may disclose information where required by law or to protect users, the public, or our services.

Retention and security

We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable technical and organisational safeguards, but no internet service can guarantee absolute security.

Your choices

You can update account and vehicle details in the app, control device permissions through your device settings, and contact support to request help with access, correction, or deletion where applicable.

Contact us

For privacy questions or requests, visit the Support page or email the support address shown in the app or website. We may update this policy as our services evolve; the latest version will always be published here.